Hearing Assistance with MobileConnect​

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Las Cruces Community Theatre now offers hearing assistance for patrons through the MobileConnect Hearing Assist System from Sennheiser. For the best experience, read on to see steps you should take before your arrival at the theatre. Don't forget your earbuds or headphones! LCCT is not able to provide headphones or adapters for phones. 

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Common Questions

What smart phones are recommended to use with MobileConnect?

Apple iPhone series 8 to present

Google Pixel 3 to present

Samsung S and Note Series 8 to present

 

How does the user listen to the audio stream?

Patrons will have the best experience using wired headphones to listen to the audio stream. It is also possible to listen through hearing aids or a cochlear implant in T-position with the combination of an induction neck loop that is connected to the smartphone or by connecting hearing aids or headphones using Bluetooth. Wireless headphones do work with the system, but patrons may experience a slight audio delay due to the latency of the Bluetooth signal between the phone and the headphones.

 

What if my smart phone does not have a headphone jack?

To connect corded earbuds or headphones, Apple iPhones with a Lightning connection port will need an Apple Lightning-to-3.5mm Headphone Jack Adapter. Phones with USB-C ports will need a USB-C-to-3.5mm Audio Adapter. These adapters can be purchased from multiple retailers.

 

Before You Arrive

Download the Sennheiser MobileConnect App

for free through your phone's app store.​

 

At the Theatre

Open your phone's Settings app (it looks like a gear) and tap Wi-Fi to select our dedicated LCCT Hearing Assist network. NOTE: Please only join this Wi-Fi network if you are using MobileConnect Assist, as it is not for public use.

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The password for the Wi-Fi network and the final two steps required to connect will be posted at the theatre. Talk to our house managers for help getting connected if you need it.

 

Closed Captioning

MobileConnect also has the capability for closed captioning right on your phone. If this a feature you would like to use, please follow these steps

 

Apple iPhones

1. Go to Settings

2. Select Accessibility

3. Scroll to Live Captions

4. Toggle the switch to On

 

Android Phones

1. Go to Settings

2. Select Accessibility or Sound and Vibration/Hearing, depending on model

3. Scroll to Live Captions

4. Toggle the switch to On 

 

To turn off closed captions, follow the same steps above for your phone model, and toggle Live Captions to Off.